Frequently asked questions about Home Cleaning in London

How much does home cleaning cost in London?

Kitchen deep cleaning is £130 in London, bathroom deep cleaning is £75, a full one-bedroom home clean is £75, and a full two-bedroom home clean is £115. 

Can I get a cleaner quickly in London?

Yes. London has a strong demand for cleaning, but same-day and short-notice bookings are still common, especially for one-off cleaning jobs and compact homes or flats.

Are your London cleaners vetted and insured?

Yes. Every cleaner on Helpi completes identity, address, and insurance checks before they can accept bookings. We also review the category they are offering, so customers are not simply booking someone under a broad, unverified cleaning label.

What is the difference between a deep clean and a full-home clean?

A deep clean goes further into a specific area. The service sheet states that kitchen deep cleaning includes the oven, fridge, and hob, while standard full-home cleaning does not include a deep clean of the kitchen or bathrooms.

Is Helpi suitable for landlords, tenants and property managers?

Yes. Helpi works for regular domestic customers, but it is also useful for landlords, tenants, and property managers who need a clear price and quick turnaround on a property.

 

Do you offer insurance on the Hero’s work?

Helpi does not offer insurance as we act as a marketplace matching customers with tradespeople and as such do not cover the end service by the tradesperson. The customer should check this with the tradesperson directly when matched and have the opportunity to re-publish their work.

Is the price shown when booking the final price?

The final price may change depending on if the job you ask the Hero to do is different to the one you purchased – so if the Hero stays longer than you originally booked or the job is significantly different. The Hero should explain any additional charges to you before they start or finish. You need to approve the price increase.

 

Are Heroes background-checked?

Yes. We conduct identity verification, qualification checks where possible and may conduct background checks depending on the service category.

Can I cancel my booking?

Yes, you can cancel a booking in the app before a Hero accepts. If a Hero has already accepted, cancellation fees may apply depending on timing.

Is my payment secure?

Yes. Payments are handled through secure third-party processors. Your payment is held until the service is completed.

Pricing and information for Home Cleaning in London